Robotic Process Automation (RPA) Use cases

Robotic Process Automation usecases, benefits of RPA, RPA implementation, rpa in banking, rpa in insurance, rpa in human resource, rpa in sap

ROBOTIC PROCESS AUTOMATION (RPA) USE CASES

What is a robot? A system or a machine designed to do designated tasks. We have seen many sci-fi movies based on robots. So small-scale or last-scale organizations are focusing on automation nowadays to satisfy the growing needs. In every domain, one can see and understand the requirement of services. So services such as applying for a loan, getting a new sim card connection, lodging complaints online, and addressing all complaints, etc. Services can be fulfilled through a set of processes. So the organization has got uncountable processes because it is growing and evolving. There is a need in the market that all these processes should get automated. So who is going to help us?

Robotic Process Automation

The concept has arrived here that is robotic process automation RPA a booming field. Robotic Process Automation is the application of technology that allows employees in a company to configure computer software to capture and interpret the existing applications for processing a transition, manipulating data, triggering responses, and communicating with other digital systems. So it is kind of a robotic software or like robotic software form. Any company that uses labor on large scale for general knowledge process work where people are performing high volume highly transition process function will boost their capability and save money and time with RPA software. So we are shifting from the human workforce through the digital workforce purposely have drawn arrows towards the upside that is you can put anything on the accessor y-axis we are growing towards like effectiveness is increasing our efficiency is getting increased.

RPA will reduce the cost and save a lot of time. The population growth and exponential transitions are increasing on daily basis. How the software program engineers will handle all this transition? So we are in a need to put robots into work. Just think like this any change in the business process a company would need to hire again new employees or training existing employees to map id system and business process on the other end reconfiguring software will be a much easier task. A human can work eight hours on an average with 60 productivity and few errors but robots can work 24 hours with 100 productivity and no errors. That doesn't mean robots will completely replace humans but they are freeing humans from performing daily mundane tasks. So people can get involved in much more creative tasks.

History

The name RPA was coined by Arthur Samuel in 1959 it has got aspects of both machine learning and natural language processing. It was in the 90s that workflow automation tools were released. From 2015 onwards RPA began to enter the mainstream.

Rules

When you build making software that has to perform like a robot you have to configure it with the rules and regulations. So you can use natural language processing and machine learning. In particular, how to program computers to process and analyze large amounts of natural language data whereas machine learning is an emerging technology tax that is already maturing to solve real-life problems. Using machine learning, you can build your model to solve whatever problem you people have got.

Business Benefits of Robotic Process Automation

·       Better accuracy, efficiency, and consistency

·       Improved compliance

·       Fast cost saving

·       Super scalable

·       Increased speed and productivity

·       Improved analytics

·       Enhance customer service

·       The most important benefit is no or less coding part in making rpm software.

How RPA is getting implemented?

Simple RPA implemented methodology.

Stage 1: Gather

Capturing the process in the most critical activity before beginning the automation journey you have to gather all the data and information for any organization.

Stage 2: Analyze

The analysis stage involves a core team to detail out the information.

Stage 3: Design

Objectives at this stage are to create the keystroke levels, business case, and detailed project plan with responsibilities.

Stage 4: Execute

At this stage, the team expands with the incorporation of developers, technical architects, testers.

Stage 5: Improvise

This stage includes the support staff and process consultants for utilizing the practical insights generated from data collected from the earlier stages.

So this is a simple implemented methodology.

For example, suppose you have got a set of invoices and you have to feed every detail mention here like customer name, billing address, shipping address into a single excel file means you have to consolidate the whole data of all these invoices into a single excel sheet file. So if you do all this task or this particular task manually it will take a huge amount of time. What you can do you can make RPA software and configure it makes all these particular invoices file in one particular folder and just open the RPA software and browse this particular folder share the location. So the RPA software will create the excel sheet file you just have to mention the variable name and field name accordingly it will pull out every piece of information like using screen scraping and put all this information into that particular excel file. So this is how the RPA works.

Some Industry Applications of RPA

RPA in Banking

In banking, RPA can be used to confirm an appointment with customers pull up their information like from CRM system and using machine learning algorithms and also suggesting some financial products, etc. Automation in the banking sector provides a faster processing cycle, enhances regulatory compliance, easily scalable operations, deep operational insights, and IT systems untouched.

RPA in Insurance

Insurance processes claim and documents heavy workflow make the insurance industry an important use case for robotic process automation. With RPA, the boring work is given to the robots so employees can focus on dynamic work. Improved and more personalized customer experience.

RPA in Human Resources

HR is a permanent feature of all businesses tasks. HR to automate processes such as recruitment, repetitive HR activities, onboarding new hires, coalescing or auditing datasets, sending offer letters to job candidates, and processing employee absence or claim for expenses are done through RPA. Automation in HR enhances the employee’s effectiveness by reducing manual tasks and automating complex tasks like decision making and strategizing at a lower cost. It maintains security, increases visibility, simplifies operations, improves quality, gains operational efficiency, and enables collaboration.

It has also real-life examples like call center operations, Data migration/ entry, Scheduling systems, and pulling data from multiple sites to get the best deal.

RPA in SAP

With intelligent robotic process automation services, you can automate repetitive manual processes. Automation in RPA includes invoice management, order-to-cash process, SAP login process, Interface monitoring, Workflow monitoring, purchase order follow-up, data consistency checks, migration from SAP to other business software applications, supply chain, and procurement process.